The NFTA is proud to be one of the 18+ transit agencies participating in the nationwide 2024 transit customer satisfaction survey. Together with the American Bus Benchmarking Group (ABBG) and a select group of transit agencies across the country, we’re surveying our customers about key aspects of our service and how it is used.

The combined survey results for all participating transit agencies will help further a national benchmark of best practices in public transit.

Anyone who uses Metro services, even occasionally, can take the survey and enter to win prizes, including NFTA employees.

The survey links are available at metro.nfta.com. The survey will run through May 5.