An accessible and inclusive communication device has made its way to the Buffalo Niagara International Airport. The NFTA has partnered with People Inc. and Deaf Access Services to add a new state-of- the-art Sorenson videophone, at our airports. The goal is to help meet the growing needs of deaf and non-verbal travelers.

The unit has a high-quality video screen and a high-speed internet connection to make it easier for travelers who need help communicating over the phone. It provides visual communication assistance with another Deaf person, or with a hearing person via an interpreter-assisted Video Relay Service. 

“I am thrilled we all came together to provide communication access to meet the needs of all people, who travel through Buffalo, New York. This gives us the opportunity to make Buffalo a more accessible city for travelers,” said David Wantuck, Community Engagement Specialist at Deaf Access Services.

Sorenson, the leading global language services provider of inclusive communication technology for Deaf, hard-of-hearing, and diverse people, currently provides Lumina videophones at both the Buffalo and Niagara Falls International Airports. This new devices at BNIA will be near baggage claim and post security check providing Deaf travelers with a way to call ride sharing services or family and friends. 

"Human connection is more than simply moving people from one place to another,” said Sorenson CEO Jorge Rodriguez. “It’s about ensuring every traveler can communicate seamlessly. Today, we take a significant step toward bridging the communication gap at Buffalo Niagara International Airport through our collaboration with People Inc. and Deaf Access Services to connect beyond words."