Please see our Customer Service commendations from September. These are directly quoted from our customers.

• The customer states the driver was very polite, respectful, and generous.  It was a pleasure to ride his bus in the morning. He greets the customers and says good morning. Just a great attitude. Customer just wanted to point that out.
  
  
• The customer states the operator is warm, friendly, and an exceptional driver! She not only demonstrated defensive driving, but the way she handled a tough construction area was particularly impressive. This woman deserves a mention!
  
  
• The customer states the operator provided excellent customer service by lowering the ramp when requested.
  
  
• The customer states the driver is very pleasant and kind to all the passengers and is an asset to NFTA Metro.
  
  
• The customer asked us to recognize this driver on the #4 Broadway bus today. She had lowered the step for me before I even tried to get on. She was pleasant; when I said good morning, she responded Good morning. When we got to our stop, she carefully opened the door away from the filled garbage totes in front of the houses at the bus stop.
  
  
• The customer states the operator provides excellent service, being on time with the bus schedule, knowledgeable about bus services & professional operator.
  
  
• The customer states the driver was very kind and polite to everyone who entered the bus. He has a positive attitude and made the ride more enjoyable. 
  
  
• The customer just wanted to send in another compliment. A couple of folks waiting for the bus were about to wait extra time for the #25 until the driver explained that the #25 and #11 run the same route downtown. He could have just rolled on and let them wait, but drivers like this go the extra mile to make sure riders have a good, efficient trip and that the system works for people. Just wanted to say thank you for a job well done!