To support our leadership team and ensure that NFTA-Metro is positioned for long-term operational excellence, we have implemented a focused organizational realignment. This realignment aims to strengthen accountability, improve cross-functional integration, and align leadership roles with the scope and complexity of our system. These changes are intended to enhance operational clarity, streamline decision-making, and better support our frontline employees and customers by providing safe, reliable, and high-quality transit services across our bus, rail, paratransit, and mobility programs.

As NFTA-Metro continues to grow and evolve, including expanded paratransit and mobility services, system modernization, zero-emission fleet deployment, and major capital investments, it is essential that our organizational structure keeps pace with increasing operational demands and regulatory complexity.

The recent leadership team restructuring at NFTA-Metro marks a strategic initiative to better serve our community through improved oversight of transit services. This realignment is as follows:

• Rachel Maloney is retitled from Manager of Bus & Special Service Operations to General Manager of Bus, Paratransit, and Mobility Services, providing executive-level oversight of all bus operations, paratransit, and mobility services.
  
  
• Charles Dewey is retitled from Manager of Bus Maintenance to Chief Maintenance Officer (CMO), Bus, providing executive leadership for fleet maintenance, facilities, technical systems, workforce development, and zero-emission infrastructure.
  
  
• Patricia Wiseman is promoted from Special Service & Systems Manager to Manager of Paratransit and Mobility Services, a newly established leadership role. Patricia will continue to oversee her existing responsibilities until her prior position is backfilled in April 2026.

We hope you will join in congratulating our team on their achievements and stay tuned for more updates.