Frontier Bus Operator, Carla Smith, is being recognized for going above and beyond for our customers.

Carla is well-liked by the riders she serves. One customer said – “she is courteous, polite, and has a lot of patience. She does a great job driving the bus safely.”

Carla strives to make sure her customers are comfortable and arrive at their destination safely. Her personal goal is to achieve 100% customer service satisfaction. 

She began driving for Metro in 2010. Her background also includes over 10 years of prior customer service. She also has been recognized by the NFTA Transit Police Authority with a Certificate of Appreciation.

Carla enjoys swimming and spending time with her family and friends in her free time.

Thank you for a job well done Carla!

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This article is part of our new Above & Beyond feature on Elements. If you know of an employee that deserves a recognition for a job well done, please email us at elements@nfta.com.