Our Metro customer service team received the following commendations in May: 

• A fellow customer observed that the operator provided excellent service to a senior citizen and assisted with a transfer to another bus.
• The passenger stated that the operator was extremely nice
• The caller states that the driver is always on time and very pleasant to her and her child.
• Driver offered reliable service a safe commuting experience and announced all stations.
• The caller states that the driver has excellent driving skills and always provides a pleasant and smooth ride.
• The caller states the driver waited for her to be seated before pulling off due to her being pregnant.
• Driver demonstrated attention to safety, remained highly aware of their surroundings, and operated with smooth precision throughout the ride. They were on time and offered reliable service. It's clear they take great pride in their role and are a true asset to the entire transit system.
• The caller wanted to say the train operator is a good operator for Metro Nfta.
• The driver was on time and offered a safe commuting experience.
• The driver was punctual and professional. He was very safe and aware of his surroundings throughout the ride, which gave everyone on board peace of mind. Drivers take great pride in their work, and it truly makes a difference in the daily commute.
• The driver offered reliable service and operated with smooth precision throughout the journey.
• The driver was on time and provided excellent customer service. Thank you for a safe commuting experience.
• The driver was courteous, punctual, and professional. He was safe and aware of his surroundings throughout the ride. It's clear they take pride in their work, and it truly makes a difference in the daily commute.
• Driver was considerate, kind, and aware of where passengers were exiting.  Thank you for offering reliable service.
• The driver was very focused and confident in his driving. He noticed a tractor-trailer was blocking the street with hazards, and he quickly made a safe decision about where to turn and continue to the regular route. Thank you for offering a safe commuting experience.
• The driver provided excellent customer service, was very confident, and offered great service, which made the ride more enjoyable.
• The driver offered reliable service and a safe commuting experience.
• The caller said: I just recently started working downtown, and most days, I take the #16 bus that leaves Washington Street (M-F) and head southbound to the McKinley Mall. Every day, the driver is friendly and greets all his riders with a smile and hello. Today, there was an incident on the bus between a few younger kids and another single rider. Things escalated quickly. I want to commend the driver for his professionalism and composure. He was able to de-escalate the situation until the Transit Authority arrived. As I exited the bus, he still gave his warm smile and his usual "Have a good day" even after the incident occurred. I am sorry I do not have the driver's name, but hopefully, the information I have provided will help you identify your employee. I just wanted to take a moment to commend your driver, and it's clear that his calmness seemed to have a ripple effect. Usually, I would have been a little rattled, but his calmness and ability to keep his bus under control allowed other riders to stay calm. So, a huge shout out and thank you to your driver."
• The caller said, 'I'm a 75-year-old woman.' I took the #4 bus to Thruway Plaza today. This young lady is an exceptional driver. She made the turn off Broadway to Harlem without hitting the curb (there was a truck stopped at the red light waiting to turn onto Broadway). The #4 bus almost always hits the curb on the turn. The driver waited until I sat down before moving the bus. She did the same with other passengers. She is the poster person for NFTA. Please let her know I reported her as an asset to NFTA."